Giving and receiving feedback

In-person or online • Ben Crothers

Grow your confidence in giving and receiving critique on your work and others’ work, and leading healthier, more productive conversations.

A designer demonstrating her concept poster and asking for feedback

Help your team do their best work together

Are your team critique sessions awkward, haphazard, vague, or otherwise unproductive?
Do some team members struggle to give accurate, actionable feedback?
Do other team members get offended, or are holding back from asking for feedback?
Do you have an overly ‘polite’ team culture, where it’s too hard to give uncomfortable feedback?

This class will equip you to:

Understand how to harness positive creative tension in all your team or stakeholder meetings and workshops involving feedback and critique
Know how to give accurate actionable feedback on others’ work in the right way, at the right time
Be more confident in asking for and receiving feedback on your work from others
How to handle common critique screw-ups... HiPPOs, personal attacks, too much negativity, ‘cocktail conversations’, derailing, oh my!

Great for the whole team

Whether you’re a manager or individual contributor, you can use the power of effective critique to take your team to a new level.

This class is great for:

Managers who want to demonstrate collaborative leadership
Project managers and program managers who have to operate by influence, not authority
Designers, researchers and developers who want to showcase their work and walk away with accurate, timely, actionable feedback
Facilitators and coaches who want to show teams how to give and receive feedback that doesn’t suck

Serious value for serious leaders

You’re investing in your success or your team’s success. We take that investment seriously, by packing serious value into this class.

This class gives you access to:

2-3 hours of real-time interactive instruction with Ben Crothers, a skilled veteran of over 15 years of facilitation, design, training and strategy
Your questions answered throughout the class time
Your choice of formats, whether online, in-person, or hybrid
Bespoke options available for team training

Class outline

Here’s what you can expect from the live online class.

1. Introductions and expectations

Introducing your instructor; expectations from attendees and expectations of involvement; class content overview.

2. What is critique really for?

Understanding how to use critique and feedback in more strategic ways to not only improve everyone’s work, but to grow the team as well.

3. When to ask for feedback

Moving from ambiguity to certainty, and understanding the difference between guidance feedback and checkpoint feedback (approvals).

4. Framing your work for success

How to tell the story of your work – as well as showing your work – to get more effective feedback

5. How to ask for feedback

Guidance about what level of feedback you need, and what questions to ask

6. Feedback traps

Traps to avoid when giving feedback and critique to others

7. Handling common critique screwups

Discussion and demonstrations about unhelpful feedback behaviours, and what to do about them

8. Wrapping up

Recapping the main points in the class, final Q&A, as well as some next steps and resources

Praise for Bright Pilots training

Best workshop ever! Wish it was even a bit longer =D 2 hours flew by! Always a fun, engaging and insightful workshop lead by Ben Crothers!
ES, Program Manager

Excellent course. Containing a tremendous amount of first-rate material. Ben is a fantastic facilitator, making me feel very welcome. I thoroughly enjoyed the course, which was engaging, thought provoking & highly practical.
Mark Woodyatt

I loved your super facilitation power, your positivity and your energy. I enjoyed your drawing and visualization workshop to the fullest. Thank you so much for the inspiring and valuable session and for unlocking the power of creativity in such a short time. It was so magic!
Cristina Welle

I wanted to send a big thank you for your brilliant problem framing exercise! I used it as part of a kickoff workshop with a new client and it worked a treat! It was amazing to see them look at their problem in new ways (didn’t know how they would take it!).
Sayoa Jodar, UX Researcher

Yesterday was great. A number of people commented to me how useful the customer journey mapping session was
KM, Head of Customer Experience, iCare

Your instructor: Ben Crothers

Ben is currently Principal Facilitator at Bright Pilots, and spends a lot of his time teaching design techniques, running strategic workshops, and helping teams be more creative and to focus on the right things.

About us

We’ve boosted capacity in loads of teams...

Here are some organisations that Bright Pilots has been privileged to run training sessions and masterclasses for:

Client logos of EY, Target and Ebay Client logos of Commonwealth Bank and Zip Client logos of Atlassian, ABC and LIDA Client logos of iCare and Orofol Client logos of Nine Network and Aurora Energy Client logos of Canva, City University of New York and CSIRO Client logos of The Benevolent Society and Telstra

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Training classes on offer

You need to boost...	Our off-the-shelf team training classes
Strategic thinking and planning	Better meetings for strategy and planning Drawing for business and strategy
Facilitation	Better meetings for strategy and planning Better remote and hybrid meetings Better meetings for alignment and decisions Giving and receiving feedback
Framing, communicating and solving complex problems	Problem framing for product and service teams Drawing for business and strategy Giving and receiving feedback
Stakeholder buy-in and alignment	Better meetings for alignment and decisions Drawing for business and strategy Drawing for influence and buy-in
Creativity and innovation	Better meetings for creativity and innovation Drawing for product and service teams